GENERAL ONLINE TERMS & CONDITIONS
- Use of website
- Acceptance of your order
- Order cancellations
USE OF THE WEBSITE
To register with www.slippers-DAJ.com and purchase goods from our website, you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering, by updating your personal details. You must give us your real name, address, phone number, email address and any other details that we may require to process your order.
We reserve the right to decline a new customer registration or suspend a customer’s account at any time and at our sole discretion
ACCEPTANCE OF YOUR ORDER
You can place an order in one of two ways, either online or over the telephone. Non-acceptance of an order may be a result of one of the following:
- The product you ordered being out of stock
- Our inability to obtain authorisation for your payment
- The identification of a pricing or product description error
Failure to meet the eligibility to order criteria set out in the Terms and Conditions
Shortly after you have placed an order with us by pressing the ‘Place Order’ button an email will be sent to you acknowledging the exact details of your order. Should you not receive an acknowledgment within 5 business days, please contact our office on +44(0)7440119811 – and we will return your call if we are busy making slippers or email us on firstname.lastname@example.org
OVER THE TELEPHONE
A member of our Customer Care Team will be delighted to help you place an order over the telephone, advise you on the range of merchandise we offer on our website and help you with queries about payment. Please call +44(0)7440119811
We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Payment must be made with a valid credit/debit card acceptable to us or Paypal. The address at which the card is registered must be the same as your billing address. You can register a new payment card at any time, but the card associated with a given order cannot be changed once you have checked out. To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered credit reference agency which may keep a record of that information. This is done only to confirm your identity: a credit check is not performed and your credit rating will be unaffected.
If you wish to cancel your order placed online or over the telephone, please contact our office by: +44(0)7440119811 email to us at email@example.com stating your intention to cancel the order. It may not always be possible to stop an order from being dispatched, as we endeavour to process orders immediately. In order to change the details of your order, you must notify us within 1 hour of your order being placed. Please have the order number and date the order was placed to hand. After this time we are unable to amend your order as we endeavour to process orders immediately. If you would like to cancel or amend your order or have any further questions about our cancellations policy please contact our
Customer Care Team on +44(0)7440119811
The Returns Policy is for goods purchased on the website or over the telephone. We will only refund or exchange unused products if they are returned to us in their original packaging and in re-saleable condition. We hope that you will be pleased with your order. If you have any problems, please notify us in writing or by email, within seven days of receipt of your order.
Any correspondence should be sent to DAJ Slippers 137 Kings Road Kingston Surrey KT2 5JE
Email : firstname.lastname@example.org
If you return items for reasons other than defects in the goods, or incorrect delivery, you will be required to pay for the return of the item to us. Please ensure that the package is wrapped and boxed securely and for your protection we recommend that you obtain a ‘proof of postage’ from the Post Office, as we cannot accept liability for goods lost in transit. Replacement goods will be sent to you free of additional postage and packaging costs using our standard delivery tariff.
All returns should be sent to; DAJ Slippers 137 Kings Road Kingston Surrey KT2 5JE